Shipping policy

Order Processing

  • Processing Time: Orders are processed within 1-3 business days after payment is confirmed. You will receive a confirmation email with your order details once processing is complete.
  • Order Modifications: Changes to orders can only be made within 24 hours of purchase. After this period, the order will be processed as originally placed.

Shipping

  • Shipping Rates: Shipping costs are calculated at checkout based on the destination and the weight of the package.
  • Delivery Time: Standard shipping typically takes 5-10 business days, depending on your location. Expedited options are available at an additional cost.
  • Tracking: A tracking number will be provided via email once your order has been shipped. You can use this to track your package online.

Returns & Exchanges

  • Return Policy: We accept returns within 30 days of delivery for unused and unopened products in their original packaging. To initiate a return, please contact our customer service team for a return authorization.
  • Exchanges: If you need to exchange a product, please follow the return process and place a new order for the desired item.
  • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days to the original method of payment.

Payment Methods

  • Accepted Payments: We accept major credit cards, PayPal, and other secure payment methods listed at checkout. All transactions are processed securely to protect your information.

Customer Support

  • Contact Us: For any questions or concerns regarding your order, please reach out to our customer support team at [support email] or call us at [support phone number]. We are here to assist you Monday through Friday, 9 AM - 5 PM (EST).

Privacy Policy

  • Data Protection: We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for detailed information on how we handle your data.

Terms & Conditions

  • Agreement: By placing an order on Elite Brite, you agree to our terms and conditions, including all policies mentioned on this page.